Client Overview:

Since being established, ELIT Language Services has continued to grow steadily, with continuous improvement being the philosophy embraced by the whole company.

ELIT Language Services offers the European market a unique combination: a management team with unrivalled experience and a passion for perfection, the most talented interpreters and translators available in the international market, and the latest word in technology and organization in the field of language services.

Challenge:

ELIT’s core team consists of 5 members dedicated to managing translation projects. Project details, including client information, project specifications, and potential translators, were stored in spreadsheets. The primary entities involved were Clients, Projects, and Providers, each requiring specific information. Providers were essentially translators or interpreters with defined language skills, and their qualifications were categorized based on language pairs and proficiency levels. Problem: Slow Provider Assignment Process The existing workflow required ELIT staff to manually search through provider spreadsheets to identify suitable candidates for a project. After identifying potential providers, staff had to email each one individually with project details and delivery expectations. The process resulted in delays in both finding appropriate providers and communicating project assignments.

Solution:

We put forth a web application as a solution to tackle the noted challenges. This application encompasses essential features including User Authentication, Role-Based Access Control (RBAC), and the management of Translation Providers. It is further enhanced with a robust search functionality, utilizing parameters such as location, language skills, ratings, and status.

In addition, HOW automated the import of ELIT’s extensive existing database—a task diligently maintained over the years by the operations management team at ELIT. This automation proved to be highly beneficial, not only saving the client valuable time spent on data entry but also ensuring the preservation of all prior work.

Results:

1. Significant reduction in provider assignment time: The introduction of an automated search functionality dramatically improved the process of identifying suitable translators and interpreters. By leveraging filters such as language pairs, location, proficiency level, and ratings, ELIT was able to cut down the time required to assign providers. This led to faster project initiation and increased client satisfaction.

2. Centralized data management: ELIT’s previously spreadsheet-driven workflow was fully migrated to a centralized, web-based platform. This allowed the project management team to access all client, project, and provider information in one place, improving data accessibility, consistency, and security.

3. Seamless integration of existing data: HOW successfully automated the import of ELIT’s vast database of translation providers and project history, ensuring that all past work was preserved. This not only saved the team hundreds of hours in manual data entry but also provided them with historical insights to inform future project decisions.

4. Enhanced provider matching with sophisticated filters: The new system allowed ELIT to match translation providers with projects more effectively using advanced criteria such as translator availability, qualifications, language pairs, and client preferences. This ensured that each project was assigned to the most suitable provider, improving translation quality and client satisfaction.

5. User-friendly interface and improved UX: By using React.js for the frontend, HOW delivered a responsive and intuitive interface that was easy to navigate for both the core team and the translators. This not only improved the user experience but also reduced the time needed for training.

Conclusion:

HOW was committed to delivering a high-quality Translator Database Web Application aligned with ELIT’s objectives.

The implemented solution addressed current challenges, enhanced workflow efficiency, and still provides room for future enhancements. Stay tuned for the results of our second phase of collaboration with ELIT.